1. About Us

Rooftop Gardens Norwich
Address: 51 – 59 Rose Lane, Norwich, NR1 1BY
Email: info@rooftopgardens.co.uk
We are a UK-based hospitality venue serving food and drinks, offering table reservations, private event bookings, and related services.

2. Use of the Website

By using our website, you agree to:

• Use the site for lawful purposes only.

• Not attempt to copy, modify or misuse any content on the site.

• Not engage in any activity that may disrupt the operation of the website.

We reserve the right to update or change our website at any time.

3. Reservations & Bookings

3.1 General Bookings

All bookings made through our website or third-party platforms (such as OpenTable) are subject to availability.

You must provide accurate contact information when making a reservation.

We reserve the right to cancel or amend bookings in exceptional circumstances.

3.2 Deposits & Cancellations

Some bookings, including larger groups or special events, may require a deposit.

• Deposits may be non-refundable, depending on the event or booking type.

• For regular dining bookings, cancellation policies are typically set by the booking platform used.

• No-shows or late cancellations may be subject to charges.

3.3 Event Bookings

For private hire or special events, separate terms may apply. These will be provided at the time of booking.

4. Gift Cards

Rooftop Gardens e-gift cards:

• Are valid only at Rooftop Gardens Norwich.

• Are non-refundable and cannot be exchanged for cash.

• Must be presented at the time of payment.

• Are valid for 12 months from the date of purchase.

5. Menu & Pricing

We strive to ensure accuracy across our menus, but:

• Menu items, ingredients, allergens, and prices are subject to change without notice.

• Photographs used for marketing may be illustrative only.

• All prices include applicable UK taxes unless otherwise stated.

6. Allergies & Dietary Requirements

You must inform staff of any allergies or dietary restrictions before placing your order. While we take precautions, we cannot guarantee that any dish is completely allergen-free due to shared preparation environments.

7. Behaviour & Venue Policies

We aim to provide a safe and enjoyable environment. We reserve the right to:

• Refuse service to anyone behaving in a disruptive, unsafe, or inappropriate manner.

• Remove guests who breach venue rules, damage property, or pose a risk to others.

Guests may be charged for any damage caused to property or furnishings.

8. Age Restrictions

• Guests under 18 must be accompanied by an adult.

• Alcohol will only be served to those aged 18 or over, in line with UK law.

• Valid ID may be required.

9. Intellectual Property

All content, branding, images, and materials on this website are owned by Rooftop Gardens or used with permission. You may not copy, distribute, or use any content without our prior written consent.